Refund policy
Return Policy
### **FIREd Cookware Return Policy**
At FIREd Cookware, we take pride in the quality of our products and want to ensure you are satisfied with your purchase. Our return policy only covers items that are defective or not as described. We do not accept returns for change of mind. Please read the policy carefully to understand the conditions under which returns are accepted.
#### **1. Eligibility for Returns**
We only accept returns for the following reasons:
- The item is **defective**, faulty, or damaged upon delivery.
- The item is **not as described** or does not match the product specifications on our website.
If your item falls under one of these categories, you may be eligible for a return. To request a return, please contact us within 14 days of receiving the item, and provide proof of the defect or misrepresentation along with your order number.
#### **2. Non-Returnable Conditions**
We do not accept returns for:
- Change of mind or personal preference.
- Items that have been used, altered, or damaged by the customer.
- Final sale or clearance items.
- Custom-made or personalized products.
#### **3. Return Process**
If you believe your item is defective or not as described, follow these steps:
1. Contact our customer service team at [**support@firedcookware.com**] with your order number, a description of the issue, and photos of the defect or discrepancy.
2. Our team will review your request and provide instructions on how to return the item if the return is approved.
3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
#### **4. Refunds**
- If your return is approved, we will issue a refund to your original payment method within 7 business days.
- Original shipping costs are non-refundable. If a refund is approved, the original shipping cost will be deducted from your refund unless the item was defective or not as described.
- For defective or misrepresented items, FIREd Cookware will cover return shipping costs. For all other approved returns, the customer is responsible for return shipping.
#### **5. Exchanges**
We only replace items if they are defective or not as described. If you need an exchange for the same item, please contact us at [**support@firedcookware.com**].
#### **6. Late or Missing Refunds**
If you haven’t received your refund after the processing time:
- Check your bank account or contact your credit card company, as it may take some time for your refund to officially post.
- If you’ve checked and still have not received your refund, please contact us at [**support@firedcookware.com**].
#### **7. Refusal of Returns**
We reserve the right to refuse returns that do not meet the conditions outlined in this policy. Any items returned without prior authorization or that do not qualify under the eligibility terms will be returned to the sender at their own expense.
#### **8. Legal Compliance**
This return policy complies with Australian consumer law, which provides certain guarantees in relation to the quality and fitness for purpose of products. These guarantees are in addition to your rights under this policy.
#### **9. Modifications**
FIREd Cookware reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective upon posting on our website.
At FIREd Cookware, we take pride in the quality of our products and want to ensure you are satisfied with your purchase. Our return policy only covers items that are defective or not as described. We do not accept returns for change of mind. Please read the policy carefully to understand the conditions under which returns are accepted.
#### **1. Eligibility for Returns**
We only accept returns for the following reasons:
- The item is **defective**, faulty, or damaged upon delivery.
- The item is **not as described** or does not match the product specifications on our website.
If your item falls under one of these categories, you may be eligible for a return. To request a return, please contact us within 14 days of receiving the item, and provide proof of the defect or misrepresentation along with your order number.
#### **2. Non-Returnable Conditions**
We do not accept returns for:
- Change of mind or personal preference.
- Items that have been used, altered, or damaged by the customer.
- Final sale or clearance items.
- Custom-made or personalized products.
#### **3. Return Process**
If you believe your item is defective or not as described, follow these steps:
1. Contact our customer service team at [**support@firedcookware.com**] with your order number, a description of the issue, and photos of the defect or discrepancy.
2. Our team will review your request and provide instructions on how to return the item if the return is approved.
3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
#### **4. Refunds**
- If your return is approved, we will issue a refund to your original payment method within 7 business days.
- Original shipping costs are non-refundable. If a refund is approved, the original shipping cost will be deducted from your refund unless the item was defective or not as described.
- For defective or misrepresented items, FIREd Cookware will cover return shipping costs. For all other approved returns, the customer is responsible for return shipping.
#### **5. Exchanges**
We only replace items if they are defective or not as described. If you need an exchange for the same item, please contact us at [**support@firedcookware.com**].
#### **6. Late or Missing Refunds**
If you haven’t received your refund after the processing time:
- Check your bank account or contact your credit card company, as it may take some time for your refund to officially post.
- If you’ve checked and still have not received your refund, please contact us at [**support@firedcookware.com**].
#### **7. Refusal of Returns**
We reserve the right to refuse returns that do not meet the conditions outlined in this policy. Any items returned without prior authorization or that do not qualify under the eligibility terms will be returned to the sender at their own expense.
#### **8. Legal Compliance**
This return policy complies with Australian consumer law, which provides certain guarantees in relation to the quality and fitness for purpose of products. These guarantees are in addition to your rights under this policy.
#### **9. Modifications**
FIREd Cookware reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective upon posting on our website.
